Shipping and returns
Last updated 23 October 2026
This page explains how your order gets to you, and what happens if something is wrong with it.
Delivery
We deliver anywhere in Australia. You enter your delivery address when you order, and the delivery charge is shown in your cart before you order.
Delivery is a flat per order, plus GST.
Delivery is free when your items come to or more, before GST.
Delivery is free.
Delivery usually takes once we've sent your order. These are estimates, not guarantees.
Our team picks, packs and dispatches each order from our job system. We'll be in touch about getting your order to you.
Pickup from AMS
You can pick your order up from us instead of having it delivered. Pickup from AMS is a choice in your cart, and there's no charge.
If something is faulty, damaged or not what we described
Please contact us. Under the Australian Consumer Law, you're entitled to a remedy when goods have a problem:
- If it's a major problem (for example, it's unsafe, or you wouldn't have bought it if you'd known), you can choose a replacement or a refund.
- If it's a minor problem, we can choose to repair it, replace it or refund you.
You have these rights whether or not the item comes with a warranty. Nothing on this page limits them.
If you change your mind
Contact us within days of getting your order. The item needs to be unused and in its original packaging. We'll tell you how to send it back, and we'll refund you once it reaches us.
Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To make a warranty claim, contact at . Tell us what you bought and what's wrong. We'll tell you what to do next.
Contact us about an order
Call us on 0479 106 887, or email email.
See also our terms of sale and privacy notice.
Last updated 23 October 2026